1. I'd like to place an order
Shopping with Royalhomefurnishing has become incredibly convenient with our user-friendly website, allowing you to place orders at any time, day or night. Just select your preferred blind and provide your measurements. In return, you'll receive an instant price quote, delivery estimates, and comprehensive specifications for the chosen item. With a straightforward process, all you need to do is add the item to your basket, complete a secure checkout, and relax while we take care of the rest. If you have any special requests, or require further assistance or want separate price quotation, then feel free to get in touch with our internal team via; LiveChat through our website, or click here to email or call +447717799486 (Mon-Fri 8:30am - 6pm, Sat-Sun 10am - 4pm (live chat only)).
2. I'd like to get a quote
Our website enables you to easily check the prices of individual items by entering your required measurements on the respective product page. Additionally, you have the convenience of adding items to your basket to view the total order value without proceeding to checkout and payment. As a wholesale supplier in the UK, we offer customer pricing options for bulk orders. These prices are tailored to factors such as quantities, buyer authorization, loyalty, shipping areas, and order frequency. We have designed special pricing structures based on these factors. If you plan to order more than 12 blinds or if you are purchasing on behalf of a business, please reach out to our internal team for a formal quote. You can contact us through LiveChat on our website, click here to email us, or call +447717799486 (Monday to Friday: 8:30 am - 6 pm, Saturday to Sunday: 10 am - 4 pm for live chat support only).
3. I'd like to add to or change my order
Once your order has been processed, we will make every effort to accommodate any changes you request. However, please be aware that once production of your order has begun, we will be unable to make any amendments. If you wish to modify your order, please contact our Customer Service team at +447717799486 (Monday to Friday: 8:30 am - 6 pm, Saturday to Sunday: 10 am - 4 pm for live chat support only). They will assist you with the necessary steps.
4. I'd like to know more about your products
For information regarding delivery timescales, pricing details, and comprehensive technical specifications of our products, you can easily find all of that on the product page for each specific item. When you visit the individual product pages on our website, you will also have access to helpful videos that provide measuring and fitting guides, as well as highlight the various features and benefits of the products. This way, you can make well-informed decisions and explore the full range of information available to you.
5. I'd like some information on your delivery times
At Royalhomefurnishing, we strive to have the most competitive lead times in the industry, and our UK-based manufacturing facilities play a key role in achieving that. Our handmade-to-measure products typically have an average turnaround of 5-7 working days, although this may vary depending on the specific product and the time of year. You can find the estimated lead times listed on each product page. Please note that these lead times are estimates and exclude weekends and Bank Holidays. Once your order is shipped, it will generally be delivered on the following working day within the UK mainland. However, please allow two days for delivery from the point of shipping. Deliveries to certain locations in the UK, such as some Scottish Highlands & Islands, as well as international destinations, may take slightly longer. For more details, including delivery charges for all regions, please visit our dedicated delivery page. If you have any further inquiries, our internal team is available to assist you through Live Chat on our website or via email.
6. I'd like some help measuring my windows
In our comprehensive measuring guide, you will discover a wealth of useful tips and advice to assist you in accurately measuring for your blinds, curtains, shutters, or curtain poles. The guide covers various scenarios, including measuring for bay windows, roof windows, conservatories, and Bi-Fold doors. It provides step-by-step instructions and helpful insights to ensure you achieve precise measurements. If you have already reviewed the measuring guide and still require further assistance, our friendly sales team is ready to help. Simply reach out to us through our live web chat, and our team will be more than happy to provide the support and guidance you need. We are dedicated to ensuring your measuring process goes smoothly.
7. I'd like to know more about your payment options
You can pay via our website secure checkout using a Debit Card or Credit Card, Klarna Pay Later or Pay in 3, or via Paypal including Paypal Express and Apple Pay.
8. I'd like some advice on installation
To make the installation process of your new blinds, curtains, shutters, or curtain poles as easy as possible, we have prepared step-by-step installation guides available in both video and PDF formats. These guides provide clear instructions to ensure a simple and hassle-free installation experience. Upon dispatching your order, we will email you the installation guides. However, if you would like to preview the installation guides in advance, you can click here our "Installation Guide" to access them. We understand the importance of proper installation, and our guides are designed to assist you every step of the way.
9. I'd like some advice on your free sample service
To receive up to 8 free samples, the process is simple. Just click the 'Order Free Sample' button on the product listing or product display pages. You will be prompted to register on our website, providing us with the necessary details to process your sample order and ensure delivery to your doorstep. We understand the importance of prompt service, so rest assured that all sample orders are dispatched within 1 working day. Once you receive your samples, take your time to evaluate and choose your favorite. When you're ready to place an order, simply return to our website and complete your purchase. Your perfect blind, curtains, shutter, lampshade, or cushion will be on its way, and you get to keep the samples as well. We value your satisfaction and aim to make the sampling process as convenient as possible for you.
10. I'd like to know if you supply trade and/or commercial business
Our trade division specializes in supplying blinds for businesses and projects of all kinds. As a trade customer, you can take advantage of our competitive pricing, dedicated Customer Service department, and convenient online portal. With our UK manufacturing capabilities and strong purchasing power, we are an ideal partner for refurbishment and fit-out projects. Whether you require window dressings for care homes, schools, student accommodation, office spaces, retail stores, or rental properties, we offer a wide range of products to meet your business needs. Our blinds are available in larger sizes and can be customized with bespoke finishes. As an online-exclusive retailer, we are able to offer the best possible prices, including special business-to-business deals. If you have a large-scale project in mind, please reach out to us for a personalized quote. You can contact our commercial business Customer Services team by emailing email@example.com or calling +447717799486 (Monday to Friday: 9 am to 5 pm). We are here to assist you and provide tailored solutions for your commercial requirements.
11. Can I track my order?
Upon confirming your order on our website, you will receive an order confirmation email within minutes. This email includes the estimated lead time for your order. Please keep in mind that these lead times are estimates and do not account for weekends or Bank Holidays. Once your order is shipped, it is typically delivered on the following working day for UK mainland addresses. However, please allow an additional two days for delivery from the point of shipping. Deliveries to certain locations in the UK, such as some Scottish Highlands & Islands, as well as international destinations, may require slightly longer transit times. You will receive a "confirmation of dispatch" email once we have shipped your order. This email will contain a tracking information link, allowing you to track the progress of your delivery. To track your order, simply click on out "Track My Order" tab
12. Can I have my order delivered to an alternate delivery address?
Yes. Simply provide us with your delivery address during the checkout process.
13. Will you notify me of dispatch of my order?
Once we have dispatched your order, you will receive a ‘confirmation of dispatch’ email providing a link to view tracking information.
14. What happens if I'm not home when my order is out for delivery?
Prior to delivery, you can request that a neighbor sign for your package. Alternatively, if you aren't home, the delivery driver will try again the next day. If you're not there when the delivery arrives then the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don't worry the redelivery is free of charge.
15. The parcel is damaged, What should I do?
All our deliveries are fully insured against damage, if the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team and we will arrange a replacement.