Privacy Policy

We understand the importance of safeguarding your personal information, and we are committed to handling it with care and respect. This Privacy Policy provides an overview of how we collect and utilize your personal information on Royalhomefurnishing and its affiliated websites.

Your personal data

Personal data refers to information that directly or indirectly identifies natural individuals. For instance, direct identification occurs when a person's first and last name are present in a structured dataset. Indirect identification can be established if a file contains information that allows someone to be identified (such as a registration number, phone number, or photograph). This information is subject to specific laws regarding the protection of personal data, which dictate how it should be processed and stored.

Royalhomefurnishing may need to collect your first and last name, addresses, email address, phone numbers, browsing data, order history, preferences and interests, products you have viewed, details related to order tracking, and your customer service interactions. Please note that we do not collect bank details. We utilize a secure payment service provider called Worldpay for processing payments.

The Data Controller

Bahawalsher Trading Limited, located at 28 Abercorn Avenue, Hillington Park, Glasgow G524JL, is responsible for collecting, processing, and utilizing the personal data you provide when using our services.

Purposes of Collecting Personal Data

We collect your personal data to carry out various operations related to our e-commerce activities. These include order processing, payment handling, delivery management, invoicing, accounting, customer relationship management, complaint handling, and communications.

Outlined below are the specific reasons for processing your personal data:

Processing based on the performance of our contractual obligations:
  • Managing shopping cart and orders
  • Handling delivery operations
  • Processing payment transactions
  • Managing customer relations through phone, chat, and email, including after-sales service follow-up, product returns, and refunds
  • Managing our product distributors
  • Handling after-sales service requests
Processing based on your consent:
  • Placing cookies to provide tailored content and targeted advertising based on your areas of interest and to enhance your browsing experience on the website
  • Sending targeted commercial offers via email and social networks
  • Organizing competitions
  • Sending push notifications
Processing based on Royalhomefurnishing legitimate interest:
  • Conducting commercial prospecting activities with our customers and professionals to advertise our products and services
  • Combating fraud during payment transactions and managing outstanding payments
  • Managing product reviews to improve our goods and services
  • Conducting statistical analyses to manage and enhance our services
  • Handling legal disputes
  • Sharing of Personal Data
We want to assure you that all personal data is treated in accordance with this privacy policy and in compliance with the UK General Data Protection Regulation (GDPR).

As part of our e-commerce activities, some of your personal data may be shared with:
  • Third-party service providers involved in order processing, payment handling, and delivery operations
  • Marketing and advertising partners who assist us in targeting and delivering relevant content and offers
  • Legal and regulatory authorities, if required by law or to protect our rights and interests
Please note that we carefully select our partners and ensure they also comply with applicable data protection laws. IN order to fulfill our obligations, we engage subcontractors who may receive your data for the purpose of performing specific tasks.

These subcontractors include:
  • Technical subcontractors: They assist with hosting services and IT supervision.
  • Logistics subcontractors: They handle tasks related to order preparation, transportation, and related logistics operations.
  • Customer relations subcontractors: They support us in managing customer interactions through telephone platforms, chat services, product reviews, satisfaction surveys, and other similar activities.
  • After-sales service subcontractors: They assist in managing product returns and related after-sales service tasks.
  • Marketing subcontractors: They support us in conducting prospecting activities, managing contests, and working with advertising agencies to enhance our marketing efforts.
Please note that we carefully select our subcontractors and ensure they comply with data protection regulations. We have appropriate contractual agreements in place to safeguard your personal data and ensure its proper handling by our subcontractors.

Disclosure to Public Authorities

In certain situations, Royalhomefurnishing may be required to disclose your personal data to third parties as requested by judicial authorities or any administrative authority empowered by law.

Use of Data for Marketing Purposes

The creation of a customer database and the processing of your personal information enable us to inform you about services, products, and initiatives that may be of interest to you. Our marketing efforts aim to enhance your user experience on our website and provide you with relevant products and services in compliance with applicable regulations.
If you have subscribed to our advertising communications, you have the option to unsubscribe at any time by clicking on the "unsubscribe" link provided at the end of our newsletters.

Security Measures to Protect Your Data

We prioritize the absolute security of your personal data by implementing robust protective measures to prevent any illicit or fraudulent use of your information.
To access your personal information or request changes, you will need to provide two copies of identity proofs as verification.
All payment-related information provided during the payment process is encrypted using the Secure Socket Layer (SSL) protocol, ensuring that the payment is directly made to the bank. This data cannot be detected, intercepted, or used by third parties. Royalhomefurnishing does not have access to this payment information, and it is not stored on our servers.To access and review the information we have about you, you have the right to request a copy under the UK Data Protection Act.

Please follow these steps:

1) Prepare two copies of your identification documents. Valid forms of identification include:
  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (issued within the last three months)
  • Current vehicle registration document
  • Bank statement (issued within the last three months)
  • Rent book (issued within the last three months)
2) Send an email to, stating your request to access your personal information. Include the following details in your email:
  • Your full name
  • Contact information (email address and phone number)
  • Description of the information you would like to access or any specific questions you have
3) Attach the two copies of your identification documents to the email. Please ensure that the copies are clear and legible.

Our Data Protection Officer will review your request and respond to you accordingly. We strive to handle such requests promptly and within the timeframes stipulated by applicable data protection laws.


Alternatively, if you prefer to communicate through postal mail, you can write a letter to:

The Data Protection Officer
Bahawalsher Trading Limited
28 Abercorn Avenue
Hillington Park
Glasgow G524JL

In your letter, state your request to access your personal information and provide the necessary details, including your full name, contact information (email address and phone number), and a description of the information you would like to access or any specific questions you have.

Once you have received a copy of your data, if you wish to make changes or corrections to the information we hold, please inform us using the contact details provided above. We will be happy to assist you in making the necessary alterations or, if appropriate, erasing the data.

Please note that you are entitled to request information only about yourself and not on behalf of any other person.